Careful Address Use

Rules That Keep The Milton Keynes Address Usable.

The address is for post, statutory correspondence and agreed small parcels. It is not for misleading banks, HMRC, Companies House, tenants, buyers or suppliers about where work happens.

Accepted Mail

What Hiway Mail Will Take

Letters addressed to approved account names.
Companies House notices for registered office customers.
HMRC statutory post for registered office customers.
Bank letters when the account use is legitimate and named.
Legal correspondence for approved names or company records.
Small parcels by agreement, up to 5kg as standard.

Plain Introduction

A Postal Address, Not A Pretend Workplace

Hiway Mail can receive and manage post for people who do not want business mail going to their home. It cannot be used to suggest there are staff, stock, a shop counter, a clinic room, a warehouse, a workshop or a rented office at the address.

If the wording on a website, invoice or public record would make a reasonable customer believe work happens at the Milton Keynes address, the wording needs to change or the account will not be opened.

Refused Items

Items That Will Not Be Accepted

Restricted Or Risky Goods

Cash, jewellery, medicines, controlled substances, firearms, regulated goods, perishable goods, anything requiring refrigeration and anything requiring an age check are refused.

Anonymous Or False Names

Hiway Mail does not accept anonymous mailboxes, fake names or accounts opened without ID. Mail for unknown names is not treated as approved customer mail.

Bulk Stock And Pallets

Pallets, stock deliveries, ecommerce fulfilment, pick-and-pack parcels and daily parcel dispatch for inventory are outside the service.

Address Wording

How To Describe The Address

Acceptable and unacceptable wording
Use	Acceptable	Not Acceptable	Why It Matters
Website contact page	Postal address for correspondence	Milton Keynes office open daily	No staffed office is provided.
Invoices	Correspondence address	Warehouse address	Stock is not held or dispatched.
Companies House	Registered office address	Trading premises	Statutory post is accepted, premises are not.
Director record	Director service address	Residential address	The service address does not mean the director lives there.

Customer Duties

What Customers Must Keep Current

Keep ID and proof of address current when asked.
Maintain the £20 postage float if forwarding is needed.
Top up when the float falls below £6.
Tell Hiway Mail before expecting parcels.
Answer compliance questions promptly and in writing.
Use only address wording that matches the service.

Closure And Unpaid Accounts

When An Account Ends

If an account is unpaid, mail may be held while the account is brought up to date. Final post can be forwarded where a valid instruction and postage float are available. Mail that remains unclaimed after notice may be returned, disposed of or handled according to the written account terms.

Hiway Mail can close an account where the address is used to mislead, where prohibited items are sent, where ID is not maintained or where compliance questions are ignored.

Reassurance

The Rules Protect Legitimate Customers

The careful parts of the service are not there to make things difficult. They keep the address clean for the small companies, directors, landlords, traders and overseas founders who need a reliable postal point without pretending it is something else.

Ask Before Sending